Returns & Refunds

©2025, Blumenes, Inc. All Rights Reserved.

The 30-Day Promise

Skin takes time. If something we sent isn't right for yours, tell us within 30 days of delivery and we will make it right.

How it works

Email support@blumenes.com within 30 days of delivery with your order number and a sentence about what didn't work. That second part is optional, but it helps us get the next recommendation right.

We will send a prepaid return label. Send back what remains of the product in its original container, and we will refund the original method of payment or send a replacement, whichever you prefer. Return shipping is on us, and there is no restocking fee.

Refunds are issued within ten business days of our receiving the return. Original expedited shipping charges, if you selected them, are not refundable.

The 30-Day Promise applies once per product, per customer, on orders placed directly at blumenes.com.

Final sale

For hygiene reasons, our gua sha tools are final sale and cannot be returned or exchanged. If a tool arrives damaged, the section below applies.

Gifts

If you received Blumenès as a gift, contact us directly at support@blumenes.com. You do not need an order number or a receipt — the name and address the order shipped to is enough. The same 30 days apply, and we will not contact the person who sent it.

Damaged or incorrect orders

If your order arrives damaged, or is not what you ordered, email support@blumenes.com within 7 days of delivery with a photograph of the item and the outer packaging. We will replace it or refund it, and we cover shipping in both directions. This applies to every product we make, including final sale items. The 7-day window exists because courier claims expire quickly, not to limit you.

Orders placed elsewhere

We can only process returns for orders placed at blumenes.com. If you bought Blumenès through Amazon, a retailer, or another platform, that seller's return policy applies and you will need to contact them directly.

A note on fairness

This policy is written to be generous because we would rather you try the product than hesitate over it. We reserve the right to decline requests that are fraudulent or that show a pattern of abuse. In practice this comes up rarely, and we will always tell you why.

Questions: support@blumenes.com